Frequently Asked Questions
Q: How can I watch PlayMemories Online contents on a BRAVIA TV?
A: Please prepare according to "Preparation".
1. Create a PlayMemories Online account
2. Set an activation code
3. Set a PIN code
The above steps are required.
For Sony Android TVs, step 2 "Set an activation code" and step 3 "3. Set a PIN code" are not needed.
For details, refer to "Preparation".
Q: What is the activation code?
A: It is a 5 digit alphanumeric code automatically displayed on a BRAVIA TV.
Using this code, you can register your BRAVIA TV to your account.
For details, refer to "Preparation".
Q: What is the PIN code?/I forgot PIN code.
A: It is the 5 digit number code registered by you in "Preparation".
Using this code, you can log into PlayMemories Online on a BRAVIA TV.
For details, refer to "Preparation". The PIN code can be changed.
Q: How can I upload photos and videos?
A: You cannot upload photos and videos from your BRAVIA. Upload them using a smartphone, tablet, or PC.
For details, see the following links.
- PlayMemories Online（Android™）
Q: How can I view high-resolution photos on the BRAVIA 4K TV?
A: To view high-resolution photos, upload the photos manually.
For details, see "Uploading manually" in the following links.
