[Note added on April 9th]
We restored the service. See here for details.
[4 月 7 日新增公告]
對於近日暫停服務造成的任何不便，我們深表歉意。
我們在 4 月 1 日發佈了公告，指出在服務暫停期間 (3 月 7 日上午 10:42 到 3 月 11 日下午 11:15 (太平洋時間)，或 3 月 7 日下午 6:42 到 3 月 12 日上午 7:15 (世界標準時間)) 有多達 196 位使用者可能已經可以在 3 月 8 日上午 3:42 到 3 月 12 日下午 4:15 (日本標準時間) 這段時間存取彼此的相片和/或視訊內容。
根據後續的調查，我們發現可能受影響的最多使用者人數實際上為 81 位。因此，我們已逐一與這些使用者聯繫。
我們將繼續全力準備並進行測試，以達成從 4 月 10 日 (星期四) 起在每個國家和地區陸續恢復服務的目標。
對於此次暫停服務造成的不便，我們感到萬分抱歉，同時，非常感謝尊貴的使用者耐心等候服務恢復上線。
[4 月 1 日新增公告]
對於近日暫停服務造成的任何不便，我們深表歉意。
經過進一步調查之後，我們發現先前識別的全球 696 位使用者中，在服務暫停期間有多達 196 位使用者可能已經可以在 3 月 7 日下午 6:42 到 3 月 12 日上午 7:15 (世界標準時間) 這段時間存取彼此的相片和/或視訊內容。我們將繼續深入調查並計劃逐一與受影響的使用者聯繫。
此外，我們也全力準備並進行測試，以達成從 4 月 10 日 (星期四) 起在每個國家和地區陸續恢復服務的目標。我們計劃在 4 月 7 日 (星期一) 於本公司網站上提供下一個狀態更新。
對於此次暫停服務造成的不便，我們感到萬分抱歉，同時，非常感謝尊貴的使用者耐心等候服務恢復上線。
[Note added on April 1st]
We are very sorry for any inconvenience caused by the recent service shutdown.
Following further investigation, we have found that of the 696 users worldwide we previously identified, up to 196 users may have been able to access each other’s photo and/or video content during the period from 3:42 on March 8 to 16:15 on Mar 12 JST when the service was suspended (from 10:42 Mar 7th to 23:15 Mar 11 PST, from 18:42 Mar 7th to 7:15 Mar 12 UTC). We will continue further investigations and plan to contact users who may have been affected individually.
We are also engaged in preparations and testing with the aim of restoring the service sequentially in each country and region from April 10 (Thurs) onwards. We plan to provide our next status update on April 7th (Mon) via this website.
We sincerely regret the inconvenience caused by this shut down and greatly appreciate the patience of our valued users until the service is restored.
[3 月 29 日新增附註]
對於最近服務關閉，我們感到非常抱歉。
自 3 月 12 日發現服務軟體故障以及系統故障後，我們立即關閉了服務並開始調查。就在調查仍在進行中時，我們發現在UTC時間 3 月 7 日 18:42 到 21:01 期間以及在UTC時間 3 月 9 日 06:53 到 12:16 期間，由 696 名使用者 (已完成新使用者註冊) 發佈的相片和/或視訊可能已可供這 696 名使用者之中的某些其他使用者存取。
我們將繼續調查，並採取措施防止類似問題再次發生。 我們計劃於日本時間 4 月 1 日 (星期二) 提供有關調查進度的更新資訊。我們還計劃逐個聯絡可能已受影響的使用者。
對於此不便，我們感到非常抱歉，並由衷感謝我們尊貴的使用者在服務恢復之前的耐心等候。
[Note added on March 28]
We are continuously investigating and restoring the issue that causes the system failure of service.
We will inform you as soon as we fix the estimated date of service recovery on this page.
We sincerely apologize for the inconveniences caused due to the long-term service suspension to our customers.
[Note added on March 20]
We are sorry to announce that the PlayMemories Online service has been suspended temporarily since Mar 12th due to system failure. We are very sorry that this failure is not yet solved.
We are expecting that our investigation and recovery will be completed next week or later.
We sincerely apologize for the long-term inconvenience to our customers.
[Note added on March 17]
We are sorry to announce that the PlayMemories Online service has been suspended temporarily since March 12th due to system failure.
We are investigating the problem but it will take some time until the service can resume.
Please note that this service suspension has also caused the distribution of PlayMemories Online apps for Android™/iOS to be suspended temporarily as well.
We sincerely apologize for the long-term inconvenience to our customers.
[On March 12]
We are currently experiencing some issues with our PlayMemories Online service. Restoring service is our number 1 priority.
We apologize for any inconvenience.
- The Sony PlayMemories Team