Frequently Asked Questions

Q: How can I watch PlayMemories Online contents on a BRAVIA TV?

A: Please prepare according to "Preparation".
1. Create a PlayMemories Online account
2. Set an activation code
3. Set a PIN code
The above steps are required.
For Sony Android TVs, step 2 "Set an activation code" and step 3 "3. Set a PIN code" are not needed.
For details, refer to "Preparation".

Q: What is the activation code?

A: It is a 5 digit alphanumeric code automatically displayed on a BRAVIA TV.
Using this code, you can register your BRAVIA TV to your account.
For details, refer to "Preparation".

Q: What is the PIN code?/I forgot PIN code.

A: It is the 5 digit number code registered by you in "Preparation".
Using this code, you can log into PlayMemories Online on a BRAVIA TV.
For details, refer to "Preparation". The PIN code can be changed.

Q: How can I upload photos and videos?

A: You cannot upload photos and videos from your BRAVIA. Upload them using a smartphone, tablet, or PC.
For details, see the following links.

- Album (Xperia™)

- PlayMemories Online(Android™)

- PlayMemories Online(iOS)

- PlayMemories Home(Windows)

- PlayMemories Online(Web)

Q: How can I view high-resolution photos on the BRAVIA 4K TV?

A: To view high-resolution photos, upload the photos manually.
For details, see "Uploading manually" in the following links.

- Album(Xperia™)

- PlayMemories Online(Android™)

- PlayMemories Online(iOS)

- PlayMemories Home(Windows)

- PlayMemories Online(Web)